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Frequently Asked Questions

Welcome to our FAQ page. Here, we aim to provide answers to some of the most common questions about radon testing.

Still need help? Don’t hesitate to contact us.

F.A.Q.

Common questions when carrying out radon measurement

Digital radon monitors are widely available - why shouldn't I just use one of them?

Digital domestic radon monitors might be affordable and look stylish, but they won’t have gone through any certification processes or third-party accreditation. These devices will also not have been calibrated in any way, rendering measurement data unreliable and likely inaccurate, and for this reason they are not endorsed or validated by the UKHSA.

Why should I choose Radonova instead of a different laboratory?

Radonova is the UK’s only supplier of ISO17025-accredited radon testing devices, as well as being fully validated by the UK Health Security Agency.

We have over 30 years’ experience, with international comparison tests proving our testing and measurement standards to be of the highest precision and quality.

Radtrak³® or Rapidos® - which do I need?

Radtrak³® is our standard-use long-term radon detector. Its testing period is between 90-365 days, in accordance with PHE guidelines.

Rapidos® is our short-term radon detector and is designed for use when results are required quickly, for example if selling a property or conducting follow-up measurement. Its testing period is between 10-90 days.

When will my detectors arrive?

All our orders are dispatched same-day via Royal Mail Tracked 24, ensuring you receive your detectors within 2-3 working days.

How long can I store the detectors before using them?

Our standard long-term Radtrak³® detector can be stored for up to 18 months.

Our short-term Rapidos® detector can be stored for up to 8 months.

Is using the detector kit complicated?

No, it’s really quite simple! You’ll receive detailed instructions in accordance with PHE guidelines along with your testing kit order, but in short, instructions for using our Radtrak³® and Rapidos® detectors are as follows:

  • Place your order and receive detectors (quantity dependent on property size) within 2-3 working days
  • Place detectors as indicated in your property for the designated timescale (90-365 days for Radtrak³®; 10-90 days for Rapidos®)
  • Return detectors to us at the address below for laboratory analysis.
  • Upon receipt, you can expect to receive your report online within 1-2 weeks

Our digital detection instruments (such as SPIRIT, ATMOS, MARKUS and ROBIN) all have specific, detailed instructions included.

 

How do I connect to My Pages?

You’ll find your unique commission number and password included with your detection kit order. You’ll then use this information to register your detectors in the MyPages section of our website.

Where do I return the detectors once the testing period is complete?

Please return your detectors to:

Radonova Scientific Ltd
Unit 12
Market Industrial Estate
Yatton
BS49 4RF

Is return delivery pre-paid?

Not yet – this is something we’re working on. In the meantime, we recommend returning detectors to us using Royal Mail Tracked 24.

I lost my PDF report; can I get a new one?

Yes, absolutely. Visit MyPages to retrieve a copy of your report, using your commission number and password.

My report indicates high radon levels - what should I do?

Don’t panic! There are methods available to remedy high indoor radon level concentrations.

We advise visiting the UK Radon Council and the UK Radon Association, where you’ll be able to find details of specialist mitigation services.

Following mitigation, it’s essential to carry out follow-up testing. Contact us  to learn what options are available to suit your requirements.